Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Log emailed tenant problems and flag unclear urgency.
Your problem register stays current as reports arrive by email, with missing details called out and the original thread close at hand.
Flag tenant complaints with safety concerns or repeated problems.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Draft tenant complaint replies from the email conversation.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.