AI-Agents for Escalations in Telecommunications working with Microsoft Dynamics 365 CRM
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Draft Customer Message Replies
Prepare subscriber chat replies using relevant service notes.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Works with
8 tools
8 tools
Create Support Cases
Open prioritized cases for flagged service problems on customer accounts.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.
Works with
9 tools
9 tools
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