Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer device support emails and flag warranty exceptions for review.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Forward device support cases with the customer's files and prior replies.
The next support person gets the full email history and attachments, while your first responder knows who took over.