Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft cancellation replies that reflect each customer's account history.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
Prepare discount replies for existing customers and flag exceptions.
You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.