Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.
Create prioritized support tickets from customer issues in the intake queue.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Assign escalated requests with the conversation and available files.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.