Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Log service emails and flag urgent customer issues for the lead.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
Update customers on utility technician windows before texts go out.
Your dispatch team can keep arrival texts aligned with current visit windows and see which messages reached customers.
Send approved service account notices and record each send result.
Your customer notices go through your work email with account details from your spreadsheet, and send results stay beside customer rows.