AI-Agents for Client Services in Energy and Utilities working with Chatwork
Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Flag Urgent Customer Complaints
Escalate client complaints with the history behind the concern.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Works with
13 tools
13 tools
Draft Angry Customer Replies
Prepare client complaint replies that follow escalation rules.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Works with
5 tools
5 tools
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