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Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Answer website setup questions with approved help article steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Reply to common hosting questions and flag account exceptions.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Consolidate repeat hosting issues into one assigned case.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
Answer setup questions from help articles and pass site issues to staff.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.