Pass an unresolved customer request to a support person with the original message and context needed to follow up.
Receive escalated product cases with earlier troubleshooting in view.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Pass escalated product tickets with the issue and work already tried.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.