Check purchase facts, compare invoices, request missing proof. Every one is ready to run, and you can adjust it in plain language.
Draft customer cancellation replies in the original email thread.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
Draft a customer reply in the conversation for review before sending.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.