Zoho Forms is a free online form builder that lets you create custom forms, receive responses by email, and collaborate with your team.
Acknowledge client IT requests on verified tickets or flag missing ones.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Prepare categorized employee tickets for the first response.
Your team gets support requests sorted by your rules, and employees get ticket numbers they can use to follow up.