Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Flag guest complaints that need the service lead's attention.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Draft guest complaint replies using the conversation history.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.