Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Keep one current register entry for each emailed problem.
Your problem register stays current as reports arrive by email, with missing details called out and the original thread close at hand.
Surface unanswered texts with recent context for follow-up.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.