Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Route tickets needing judgment into the lead's decision view.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Leave chat handoffs with the exact question staff must check.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.