Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Answer common chat questions and bring unresolved threads to the team.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer common overnight chats with links to approved articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.