Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft a reply that addresses what the earlier response missed.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
Draft complaint replies for review before answering customers by email.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.