Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
See which customer texts got approved replies and which need staff.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Put suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.