Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft introduction replies for review before any email goes out.
Your introduction replies are ready to review in the original thread, and a private chat message points you to the draft.
Send the approved client agreement and keep its signature request in view.
Your agreement goes to the right signers in the order you choose, and the case gives its owner a link to the request.