Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft introduction replies for review before any email goes out.
Your introduction replies are ready to review in the original thread, and a private chat message points you to the draft.
Draft careful client replies grounded in earlier correspondence.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.