Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Answer product how-to emails with steps from approved help articles.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Reply to common product questions and queue cases needing a decision.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.