Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Clear common how-to emails from the support inbox with approved steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Route tickets needing judgment into the lead's decision view.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.