Label incoming mail, surface deadlines, summarize threads. Every one is ready to run, and you can adjust it in plain language.
Send unsupported questions with thread context for review.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Surface unanswered tickets that need a policy decision.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.