Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Send approved replies to client questions meant for another team.
Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.
Draft client replies that reflect the full account conversation.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.