Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Draft replies to hosting customers using their service history.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft calm replies to customers upset about site or hosting issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.