Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Draft replies to customers still dissatisfied after an earlier answer.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
Draft personal recovery replies grounded in visit notes.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.