Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Draft replies when a customer's technical issue remains open.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
Draft careful replies to angry customers with product issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.