Write a reply to a new customer inquiry and leave it as a draft for a person to review and send.
Draft a complaint reply in the customer's email thread for review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
Draft a reply that addresses what the earlier response missed.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.