Agency Over‑Servicing Calculator

Enter four numbers and get your annual over-servicing in dollars, your over-servicing rate, and the share of your 13% net margin it erases. See your number in under a minute.

The method behind the minute

The headline over-servicing figure appears before you give an email. Dialog Driven Design structures the calculator as a fixed input-then-result sequence. You see your annual loss, over-servicing rate, and margin impact together. The detailed benchmark comparison comes by email only if you want it.

57%

of agencies lose $1,000 to $5,000 monthly to unbilled work. (Ignition 2025, 273 agency executives)

Only 1%

bill for all work outside the original scope. (Ignition 2025)

Three steps to your number

1

Revenue inputs.

Every over-serviced hour gets a dollar value from your blended rate.

2

Overrun calculation.

Your annual loss appears as a dollar figure from four inputs.

3

Margin context.

See what percentage of your 13% margin that loss erases.

Behind the over‑servicing number

Where idle capacity and slow payment add to the loss, and why your number appears before any email ask.

Idle capacity cost.

See how far your billable utilization falls below the 75% target.

Slow-payment drag.

Know what carrying receivables past 42 days costs your agency.

Scorecard first.

Your number appears before the email ask. Share it when you are ready.

The problem with gut feel

One session gives you the annual figure finance needs to act. Finance responds to numbers, not recurring complaints about extra rounds.

Extra rounds have a price tag.

Try Live Demo

Enter four numbers and watch your annual over-servicing cost appear. This preview runs in demo mode; all inputs and outputs are open to explore. Sign up to save your results and receive your benchmark comparison.

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